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Paul Reddick Baseball VIP Customer Service Our customer service director Lori will get you whatever you need. She’s is excellent...but, also human :). Most times you’ll get a response within the business day. But, depending on when you are contacting us and if we are experiencing high call volumes it can take longer. So, please allow 24-48 hours for her to respond. Email: firstname.lastname@example.org Website: paulreddickbaseball.zendesk.com Phone: 877-673-7041 SHIPPING POLICY Orders are shipped form our distribution center in Pennsylvania. Standard orders can be expected 7-10 business days after the order is place. REFUND POLICY One year, 100% Money Back Guarantee.